Shipping and Delivery
Last updated: October 2026
The time needed to receive an order is made up of two different periods:
The transit times indicated start from the moment the prepared order has been handed over to the carrier.
Orders placed at weekends or on public holidays will be processed from the next working day.
During sales campaigns, periods of high demand, public holidays, pre-sales or when a product requires special preparation, dispatch may take additional time.
Transport costs are calculated according to the destination, the characteristics of the order, the number of products and the conditions of the selected service.
The corresponding amount will be shown during the purchase process before payment is made.
Where several products can be included in the same shipment, the transport cost per product may be lower than for orders placed separately.
Usual domestic transit times depend on the destination postcode and the service available.
As a guide, the transport services used by Terra Solei usually provide transit times of 24 to 48 hours from dispatch, depending on the destination province.
These times are approximate and do not include the prior order preparation period.
The domestic services usually used by Terra Solei may include up to two delivery attempts.
If the recipient is not available and the service allows, the shipment may then be taken to a nearby pick-up point or locker, where the recipient can collect it by following the instructions provided by the carrier.
The availability of pick-up points and the exact procedure will depend on the carrier, the postcode and the type of service.
Terra Solei may ship internationally to the destinations enabled during the purchase process.
The times shown below are estimated transit times from departure from the carrier’s international hub to delivery to the recipient. They do not necessarily include the order preparation time.
Specific delays may occur in the destination country due to customs procedures, deliveries to islands, remote areas, weekends, public holidays, strikes, operational incidents, weather conditions or other extraordinary circumstances.
| Destination | Estimated time |
|---|---|
| France | 1-2 days |
| Monaco | 1-2 days |
| Germany | 2-3 days |
| Belgium | 2-3 days |
| Netherlands | 2-3 days |
| Italy | 2-3 days |
| Hungary | 2-3 days |
| Czech Republic | 2-3 days |
| Slovakia | 2-3 days |
| Luxembourg | 2-3 days |
| Liechtenstein | 2-3 days |
| San Marino | 2-3 days |
| Vatican City | 2-3 days |
| Corsica | 2-3 days |
| Austria | 3-4 days |
| Poland | 3-4 days |
| Croatia | 3-4 days |
| Denmark | 3-4 days |
| Slovenia | 3-4 days |
| Switzerland | 3-4 days |
| Bulgaria | 4-5 days |
| Estonia | 4-5 days |
| Ireland | 4-5 days |
| Malta | 4-5 days |
| Romania | 4-5 days |
| Serbia | 4-5 days |
| United Kingdom | 4-5 days |
| Sweden | 4-6 days |
| Norway | 4-6 days |
| Cyprus | 5-6 days |
| Latvia | 5-7 days |
| Finland | 5-7 days |
| Greece | 6-8 days |
When Terra Solei enables sales to destinations outside Europe, approximate times may vary significantly depending on the country, customs procedures and type of service. As a reference for the international service available, certain destinations may fall approximately within the following ranges:
These times are for guidance only and will only apply when the corresponding destination is enabled in the online shop.
All times indicated are estimates and do not constitute a guaranteed delivery date, unless Terra Solei expressly confirms otherwise for a specific order.
Times may be affected by, among other factors:
Orders sent to territories subject to customs procedures may require documentation, declarations, customs clearance and the payment of taxes, duties or other charges.
Where applicable, these will depend on the destination country and the shipping conditions. The carrier may require additional information or documentation from the sender or the recipient to complete clearance.
If an order is damaged or lost in transit, the customer should contact Terra Solei at contact@terrasolei.com.
Where possible, we recommend keeping the packaging and providing photographs of the parcel, labels and affected products to help handle the incident.
Terra Solei will take the appropriate steps with the carrier and apply the corresponding solution in accordance with the Terms and Conditions of Sale and the rights legally granted to the consumer.
TERRA SOLEI — OIL CURATORS SL
Calle Cristóbal Colón, 13, bajos izquierda
12580 Benicarló, Castellón, Spain
Email: contact@terrasolei.com
Telephone: +34 619 73 15 19
