Terms and Conditions
Last updated: October 2026
These Terms and Conditions of Sale govern purchases made through the Terra Solei online shop, a trade name owned by:
OIL CURATORS SL
Tax ID (CIF): B88721519
Calle Cristóbal Colón, 13, bajos izquierda
12580 Benicarló, Castellón, Spain
Email: contact@terrasolei.com
Telephone: +34 619 73 15 19
Hereinafter, Terra Solei.
Placing an order through the online shop implies acceptance of these terms. The applicable terms are those published and in force at the time the customer completes the purchase.
Terra Solei may amend these terms when necessary. Amendments will not apply retroactively to orders already placed.
Purchases made through Terra Solei are governed by current Spanish law and, in particular, by the rules applicable to electronic commerce, distance contracts and the protection of consumers and users.
These include, among others, Law 34/2002 on Information Society Services and Electronic Commerce, and Royal Legislative Decree 1/2007, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws.
The contract will be concluded in Spanish, notwithstanding that the website may be available in other languages.
To make a purchase, the customer must have sufficient legal capacity to enter into a contract. Where the buyer acts on behalf of a company or other legal entity, they declare that they have sufficient authority to make the purchase.
The customer undertakes to provide truthful, complete and up-to-date information during the purchase process.
Terra Solei selects and sells food products and other products related to its activity.
Each product page will show the information the customer needs to know its main characteristics before purchasing, as well as the information legally required according to the nature of the product.
Images are for illustrative purposes. Natural, food or artisan products may show slight variations between batches, harvests, vintages, labelling, colours or presentations that do not affect their essential characteristics.
All products are subject to availability. If, once an order has been placed, a product is not available, Terra Solei will inform the customer as soon as possible and will offer, as appropriate, an alternative or a refund of the amounts paid for that product.
The customer must select the products they wish to purchase and add them to the cart. Before confirming the order, the customer can review and, where applicable, modify:
The customer may correct any errors before confirming the purchase. Placing the order will entail an obligation to pay where this is clearly indicated during the purchase process.
Once the order has been placed, Terra Solei will send a confirmation to the email address provided by the customer.
If the customer notices an error after confirming the order, they should get in touch as soon as possible at contact@terrasolei.com.
Orders are subject to availability. Terra Solei will endeavour to keep stock information up to date, although exceptionally a product may become unavailable after a purchase has been made.
If a product cannot be supplied, the customer will be informed without undue delay and, where applicable, will be refunded using the same payment method, unless expressly agreed otherwise.
Prices are expressed in euros. Prices applicable to sales subject to VAT will include the legally required taxes, unless expressly stated otherwise.
Shipping costs will be calculated separately where applicable and will be shown before the order is confirmed.
Terra Solei may change its prices at any time. Changes will not affect orders already placed.
In the event of a clear and obvious error in the price of a product, Terra Solei will inform the customer before processing the order. The customer may continue with the purchase at the correct price or cancel the affected product and receive the corresponding refund.
Orders placed with Terra Solei may be paid using the payment methods enabled during the purchase process.
Payment by bank transfer is not accepted.
The availability of each payment method may depend on the country, the order amount or the payment provider’s conditions, and will be shown before the purchase is completed.
Payments made by card, PayPal or Bizum will be processed by the corresponding entities or payment gateways in accordance with their security systems. Terra Solei will not have access to full card details when these are handled directly by the corresponding gateway.
The order will be considered placed once payment has been successfully authorised.
Once the purchase is complete, Terra Solei will send a confirmation by email. This confirmation may include, among other details:
The customer should review this information and report any error as soon as possible.
Terra Solei works with different dispatch points. For this reason, a distinction must be made between the order preparation time and the transit time.
Transit times start from the moment the order has been prepared and handed over to the carrier, and not necessarily from the moment the purchase is made.
During campaigns, promotions, public holidays, pre-sales, periods of high demand or for products requiring special preparation, dispatch may take additional time.
Orders placed at weekends or on public holidays will be processed from the next working day.
Shipping costs are calculated according to the destination, the characteristics of the order, the number of products selected and the conditions of the applicable transport service.
The exact shipping cost will always be shown before payment, so that the customer knows the total cost of the order before confirming it.
Where an order includes several products that can be grouped into a single shipment, the transport cost per product may be lower than that of several separate purchases or shipments.
No transport cost will be charged that has not been disclosed to the customer before confirming the purchase.
Delivery will be made to the address provided by the customer. The customer must ensure that the address and contact details provided are complete and correct.
Where the carrier allows delivery to be managed through a tracking link, the customer may use it to change certain aspects, such as the date, time slot, delivery instructions or pick-up point.
If delivery cannot be made because the recipient is absent, the carrier may make further attempts in accordance with the conditions of the contracted service.
Where the service and area allow, the parcel may be redirected to one of the pick-up points or lockers nearest to the delivery address, where it will remain available for the period indicated by the carrier. Where applicable, the recipient will receive information about the location of the pick-up point and instructions for collecting the order.
The times indicated on the website are estimates unless it is expressly stated that a date or period is binding.
The total time may include the order preparation period and the transit period from the moment the goods are handed over to the carrier.
Estimated times by destination are set out on the Shipping and Delivery page.
Delays may occur due to exceptional circumstances, including adverse weather conditions, strikes, logistics incidents, periods of high demand, carrier problems, weekends or public holidays, customs procedures, force majeure or circumstances beyond the ordinary operation of Terra Solei.
Terra Solei will take reasonable steps with the carrier to try to resolve the incident. The involvement of a transport company does not limit the rights legally available to the consumer against Oil Curators SL.
We recommend checking the outer condition of the parcel on receipt. If it shows visible damage, it is advisable to record this with the carrier.
If the damage is discovered after opening the parcel, the customer should contact Terra Solei as soon as possible. To handle the incident, photographs of the packaging, shipping label and affected products may be requested.
These recommendations help with the claim and do not limit the consumer’s legal rights.
If the customer receives a product other than the one ordered, a damaged product or one that shows a lack of conformity, they should get in touch at contact@terrasolei.com.
Terra Solei will review the incident and offer the appropriate solution in accordance with applicable law. Where there is a lack of conformity legally covered, the costs necessary to provide the corresponding solution will be borne in accordance with current regulations.
Depending on the circumstances, measures may include, among others, bringing the goods into conformity, replacement, a price reduction or termination of the contract and a refund.
Where the buyer is legally a consumer or user, they will generally have 14 calendar days to withdraw from the purchase without giving any reason.
For the purchase of goods, the period runs from the day on which the consumer, or a third party indicated by them other than the carrier, acquires physical possession of the product. Where a single order contains several goods delivered separately, the corresponding legal rules will apply.
To exercise the right of withdrawal, the customer must clearly communicate their decision to:
OIL CURATORS SL — TERRA SOLEI
Calle Cristóbal Colón, 13, bajos izquierda
12580 Benicarló, Castellón, Spain
Email: contact@terrasolei.com
The customer may use the form included at the end of these terms, although its use is not mandatory.
After communicating the withdrawal, the consumer must return the goods within the legally established period.
Unless Terra Solei expressly states otherwise, the direct costs of returning the goods following withdrawal will be borne by the customer, provided they have been duly informed of this.
Products must be returned suitably protected. The consumer will only be liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product.
Where the withdrawal is valid, Terra Solei will refund the corresponding amounts within the legal period. As a general rule, the refund will be made using the same payment method used for the purchase.
Terra Solei may withhold the refund until it has received the goods or until the consumer has supplied sufficient evidence of having sent them back, where the law allows.
The right of withdrawal will not apply in the cases provided for by law. These may include, where applicable given the specific nature of the product:
The mere opening of the packaging does not in itself remove the right of withdrawal unless a legal exception applies.
Products sold to consumers are subject to the legal conformity regime provided for in current regulations.
As a general rule, Oil Curators SL will be liable for any lack of conformity existing at the time of delivery that becomes apparent within the legally established periods. For goods, this period is currently three years from delivery.
This liability for lack of conformity does not extend the best-before date, expiry date or shelf life of the product, nor does it cover deterioration resulting from improper storage, exposure to heat or light, opening of the container, incorrect handling or failure to follow the manufacturer’s or producer’s storage instructions.
If an order is lost or damaged in transit, Terra Solei will handle the corresponding incident with the carrier.
Once the loss or damage has been established, the customer will be offered the appropriate solution in accordance with applicable regulations.
If the customer wishes to change or cancel an order that has not yet been dispatched, they should get in touch as soon as possible at contact@terrasolei.com.
Terra Solei will try to meet the request where the preparation status allows. If the order has already been dispatched, the return will be handled under the right of withdrawal or the conditions applicable in each case.
The customer may receive their proof of purchase electronically. When requesting an invoice, the customer must provide the necessary tax details.
Invoicing enquiries may be sent to contact@terrasolei.com.
TERRA SOLEI — OIL CURATORS SL
Tax ID (CIF): B88721519
Calle Cristóbal Colón, 13, bajos izquierda
12580 Benicarló, Castellón, Spain
Email: contact@terrasolei.com
Telephone: +34 619 73 15 19
The customer may first contact Terra Solei’s customer service to try to resolve any dispute.
Where applicable, the consumer may use the alternative consumer dispute resolution mechanisms provided for by law.
No link to the former European online dispute resolution (ODR) platform is included, as it has been discontinued.
Personal data provided during the purchase process will be processed in accordance with current data protection regulations. Full information is available in Terra Solei’s Privacy Policy.
These terms are governed by Spanish law. Where the customer is a consumer, disputes will be submitted to the courts and tribunals that have jurisdiction under the applicable mandatory regulations.
Only complete and return this form if you wish to withdraw from the contract.
For the attention of OIL CURATORS SL — TERRA SOLEI
Calle Cristóbal Colón, 13, bajos izquierda
12580 Benicarló, Castellón, Spain
Email: contact@terrasolei.com
I hereby give notice that I withdraw from my contract of sale of the following product(s):
Product(s): ______________________________
Order number: ______________________________
Order date: ______________________________
Date received: ______________________________
Consumer’s name: ______________________________
Consumer’s address: ______________________________
Consumer’s signature (only if this form is submitted on paper): ______________________________
Date: ______________________________
